I. Petrakis, C. Hass, and M. Bichler. On the impact of real-time information on field service scheduling. Decision Support Systems, 53(2):282–293, 2012. [ link | pdf ]

T. Dierkes, M. Bichler, and R. Krishnan. Estimating the effect of word of mouth on churn and cross-buying in the mobile phone market with markov logic networks. Decision Support Systems, 51(3):361–371, 2011. [ link | pdf ]

C. Kiss and M. Bichler. Identification of influencers - measuring influence in customer networks. Decision Support Systems, 46(1):233–253, 2008. [ link | pdf ]